Request Scratch & Sniff Brochures
Keep Your Family Safe By Knowing the Smell of Natural Gas
The UGI Customer Care Center is closed and will reopen on Monday, November 28th at 8 AM. Our emergency line will remain open 24/7. If you're experiencing a natural gas or electric emergency, call 800-276-2722 immediately from a safe place.
Smell gas or have a power outage?
Please call us at
(800)-276-2722Experiencing a power outage or electric emergency?
Frequently Searched for
Payments and Billing Start/Stop/Transfer Service Energy Saving Tips Electric Outage Center Contact UsSmell gas or have a power outage?
Please call us at
(800)-276-2722Frequently Searched for
Payments and Billing Start/Stop/Transfer Service Energy Saving Tips Electric Outage Center Contact Us
Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell similar to rotten eggs.
UGI provides free scratch and sniff brochures annually in the mail for our customers to be aware of this smell and know that if your nose detects this unique odor to contact UGI immediately at 800-276-2722.
If you’ve misplaced this brochure and/or would like another, please use the form below to request an additional brochure be mailed to you.
IMPORTANT: Do not use this form to report a natural gas leak or electricity problem. If you smell gas, please call us immediately at 800-276-2722 from a safe location.